Terms of Service

Bullship, LLC d/b/a ShipU  ·  Last Updated July 16, 2026

1. Acceptance of Terms

Welcome to ShipU. These Terms of Service (“Terms”) are a binding agreement between Bullship, LLC d/b/a ShipU, a Wyoming limited liability company (“ShipU,” “we,” “our,” or “us”), and you. By accessing or using our websites, software, applications, kiosks, and services (collectively, the “Services”), you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Services.

PLEASE READ SECTION 17 CAREFULLY. IT REQUIRES BINDING ARBITRATION OF DISPUTES ON AN INDIVIDUAL BASIS AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS.

2. Definitions

• “University” or “Operator” means a college, university, or other institution (or the operator of its campus mailroom) that subscribes to the Services.
• “End Customer” means a customer of a University (for example, a student or staff mailbox holder or shipping customer) whose information is processed through the Services.
• “Customer Data” means data submitted to the Services by or on behalf of a University, including End Customer information.
• “Wallet,” “Prepaid Balance,” and “Label Charges” have the meanings given in Section 7.
• “Carriers” means third-party shipping carriers, including USPS, UPS, FedEx, DHL, and others.

3. Description of Services

ShipU provides cloud-based software for college and university mailrooms and other institutional mail operations, including mailbox rental management, package intake and release, customer notifications, retail point-of-sale, shipping label creation, shipment tracking, prepaid shipping workflows, self-serve kiosk software, and related operational tools.

The Services are intended solely to facilitate lawful shipping and mail-management activities. ShipU may modify, suspend, or discontinue any aspect of the Services at any time. We will use reasonable efforts to provide advance notice of changes that materially reduce core functionality of a paid subscription.

4. Eligibility and Lawful Use

To use the Services, you represent and warrant that you:

• Are at least eighteen (18) years old and have legal capacity to enter into a binding contract;
• Have authority to bind any entity you represent (in which case “you” refers to both you and that entity);
• Will use the Services solely for legitimate, lawful purposes;
• Will comply with all applicable laws and regulations, including shipping, postal, customs, hazardous-materials, export-control, sanctions, consumer-protection, and privacy laws, and carrier-specific rules;
• Have not had your access to ShipU previously suspended or revoked.

Export and sanctions. You may not use the Services if you are located in, or a national or resident of, any country or region subject to comprehensive U.S. sanctions, or if you are listed on any U.S. government restricted-party list.

5. University Responsibilities; CMRA and Regulatory Compliance

If you operate a Commercial Mail Receiving Agency (“CMRA”) or provide mailbox rental services, you — not ShipU — are solely responsible for compliance with all applicable USPS regulations, including registration as a CMRA, collection and retention of USPS Form 1583 and supporting identification, verification of End Customer identity, quarterly reporting obligations, and handling of mail following account closure. The Services may provide tools that assist with these workflows (such as Form 1583 generation), but ShipU does not provide legal advice and does not guarantee your regulatory compliance.

Notifications and consent (TCPA/CAN-SPAM). The Services allow you to send email and SMS notifications to End Customers. You represent and warrant that you have obtained all legally required consents from End Customers to receive such communications, that you will honor opt-out requests, and that your use of notification features will comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other applicable laws. You are the sender of record for all notifications you initiate through the Services.

6. Intermediary Role and Third-Party Carriers

ShipU acts solely as a software and technology intermediary. ShipU is not a carrier, courier, transportation provider, freight forwarder, or delivery service. All shipping services are provided by third-party Carriers, subject to their own terms and conditions.

• ShipU does not control, endorse, or guarantee Carrier services, pricing, delivery times, or performance. Rates displayed in the Services are provided by Carriers or shipping API providers and may be subject to adjustment by the Carrier.
• Any shipment created using the Services is subject to a separate agreement between you and the selected Carrier. Certain Carriers may require affirmative acceptance of their terms before label purchase.
• Risk of loss and title to shipments pass to you upon tender to the Carrier. You are solely responsible for filing claims with Carriers for lost, delayed, or damaged shipments.
• You are responsible for reviewing, understanding, and complying with all Carrier terms, including prohibited items, hazardous-materials restrictions, and acceptance requirements.
• If any shipment is delivered to ShipU by a Carrier for any reason, including noncompliance, refusal, or undeliverability, ShipU may take any action permitted by applicable law, including disposal or destruction, without liability.

7. Fees, Payments, and Billing

7.1 Subscriptions. Paid Services are billed on a recurring subscription basis at the prices and intervals presented at purchase. Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. You may cancel at any time through the Services or by contacting support; cancellation takes effect at the end of the current billing period. Except as required by law or expressly stated otherwise, fees are non-refundable and there are no refunds or credits for partial periods.

7.2 Payment authorization. By providing a payment method, you authorize ShipU and its payment processor to charge all fees you incur, including subscription fees, transaction fees, Label Charges, and applicable taxes.

7.3 Payment processing; Stripe. Payments are processed by Stripe. If you accept payments from End Customers through the Services, you must create a Stripe connected account and agree to the Stripe Connected Account Agreement, including the Stripe Terms of Service. ShipU is not a party to transactions between you and your End Customers, is not a bank or money-services business, and does not hold funds on your behalf except as described in Section 8.

7.4 Your responsibility for charges. You are responsible for:

• All charges incurred through your use of the Services and under your account;
• Carrier adjustments due to incorrect weights, dimensions, classifications, or delivery details;
• Taxes, duties, customs fees, and similar charges (excluding taxes on ShipU’s net income).

7.5 Price changes. We may change subscription pricing upon at least thirty (30) days’ notice; changes take effect at your next renewal.

7.6 Failed payments. If payments are declined, reversed, or disputed, we may suspend the Services, and you agree to reimburse ShipU for associated fees and reasonable collection costs.

8. Prepaid Wallet Terms

This section governs prepaid wallet functionality offered through the Services.

8.1 Definitions. “Wallet” means a prepaid balance account established with ShipU to fund shipping labels and related Services. “Prepaid Balance” means funds paid in advance and held in the Wallet. “Label Charges” means charges incurred for shipping labels, postage, carrier services, and applicable fees.

8.2 Funding and authorization. You may be required to pre-fund a Wallet in an amount disclosed during onboarding. You authorize ShipU to automatically deduct Label Charges, Carrier adjustments, and related fees from the Wallet at the time of each transaction, and to automatically replenish the Wallet from your payment method if you enable auto-top-up. Wallet balances do not earn interest and have no cash value outside the Services.

8.3 Sufficient balance. You are responsible for maintaining a sufficient Prepaid Balance. ShipU may refuse, suspend, or delay label creation if the balance is insufficient.

8.4 Refunds and adjustments. Carrier refunds or adjustments, if any, will be credited to the Wallet rather than paid in cash. Upon account closure in good standing, ShipU will return any remaining Prepaid Balance, less outstanding charges, adjustments, and amounts reasonably reserved for pending Carrier adjustments, within sixty (60) days. Wallet funds are otherwise non-refundable except as required by law.

8.5 Setoff. ShipU may apply Wallet balances to any outstanding amounts owed under these Terms or any related agreement.

8.6 Nature of funds. Wallet balances are not held in trust, escrow, or a custodial account and do not constitute a bank deposit, security, or stored-value account.

8.7 Suspension. ShipU may suspend or terminate Wallet access for violations of these Terms, misuse of the Services, or unlawful activity.

8.8 Records. ShipU’s transaction records, logs, and system data are presumed accurate absent manifest error. You should review Wallet activity regularly and report discrepancies within sixty (60) days.

9. Account Registration and Security

Certain features require account registration. You agree to:

• Provide accurate, current, and complete information and keep it updated;
• Maintain the confidentiality of your login credentials, PINs, and API keys;
• Ensure each staff member uses their own account and only the role permissions appropriate to their duties;
• Be responsible for all activity under your account and your staff accounts;
• Notify ShipU promptly at the contact in Section 20 of any suspected unauthorized access or security breach.

ShipU is not responsible for unauthorized access caused by your failure to safeguard credentials.

10. Customer Data; Ownership and License

10.1 Your data. As between you and ShipU, you own Customer Data. You grant ShipU a worldwide, non-exclusive license to host, process, transmit, display, and back up Customer Data solely to provide, secure, and improve the Services and as otherwise permitted by our Privacy Policy.

10.2 Your responsibilities. You are responsible for the accuracy and lawfulness of Customer Data, including providing all legally required privacy notices to, and obtaining all required consents from, End Customers. You appoint ShipU as a service provider/processor with respect to End Customer personal information, and ShipU will process it only to provide the Services.

10.3 Aggregated data. ShipU may use de-identified and aggregated data that does not identify you or any End Customer for analytics, benchmarking, and product improvement.

10.4 Data export and deletion. You may export Customer Data through the Services’ export tools. Following termination, ShipU will make Customer Data available for export for thirty (30) days, after which it will be deleted or anonymized in accordance with our data retention practices, except as retention is required by law.

11. Kiosk Software and Hardware

If you use ShipU kiosk software: (a) the license in Section 13 extends to installing the kiosk application on hardware under your control; (b) you are responsible for physical security of kiosk hardware and any connected peripherals (scales, printers, payment terminals); and (c) any hardware supplied by third parties is subject to the manufacturer’s warranties and terms, not ShipU’s.

12. Prohibited Conduct

You agree not to:

• Use the Services for unlawful, fraudulent, or deceptive purposes, including mail or shipping fraud, trafficking in prohibited goods, or evading Carrier or USPS requirements;
• Ship prohibited or restricted items;
• Circumvent, probe, or test the vulnerability of the Services’ security, or access data belonging to another University or tenant;
• Reverse-engineer, decompile, scrape, copy, or create derivative works of the Services, except to the extent permitted by law;
• Use bots or automated tools to access the Services without written permission (documented API usage under issued API keys is permitted);
• Resell, sublicense, or white-label the Services without a written agreement with ShipU;
• Interfere with or disrupt the integrity or performance of the Services;
• Upload malicious code or content that infringes third-party rights.

Violations may result in immediate suspension or termination.

13. Intellectual Property

All software, content, trademarks, and designs related to ShipU are owned by or licensed to ShipU. Subject to these Terms, ShipU grants you a limited, non-exclusive, non-transferable, revocable license to use the Services solely for your internal business purposes during your subscription. No ownership rights are transferred. If you provide feedback or suggestions, ShipU may use them without restriction or obligation.

DMCA. If you believe content available through the Services infringes your copyright, send a notice compliant with 17 U.S.C. § 512 to the contact in Section 20.

14. Confidentiality

Each party agrees to protect the other party’s non-public business, technical, and financial information (“Confidential Information”) with at least reasonable care, to use it only as needed to perform under these Terms, and not to disclose it to third parties except to employees, contractors, and advisors bound by confidentiality obligations, or as required by law (with notice to the other party where legally permitted). Confidential Information does not include information that is or becomes public through no fault of the recipient, was known to the recipient without restriction before disclosure, or is independently developed without use of the discloser’s information. These obligations survive termination for three (3) years, and indefinitely for trade secrets.

15. Term, Suspension, and Termination

15.1 Term. These Terms apply from your first use of the Services until your account is closed and all obligations are satisfied.

15.2 Termination by you. You may terminate your account at any time through the Services or by contacting support. Fees already paid are non-refundable except as stated in these Terms.

15.3 Suspension and termination by ShipU. ShipU may suspend or terminate access immediately if we reasonably believe you violated these Terms, misused the Services, created risk or legal exposure for ShipU or others, or engaged in unlawful conduct; or upon thirty (30) days’ notice for any other reason with a pro-rata refund of prepaid, unused subscription fees.

15.4 Effect. Termination does not relieve you of payment obligations or liabilities incurred prior to termination. Sections 6, 8.4–8.8, 10, 12–14, and 16–19 survive termination.

16. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, BULLSHIP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. BULLSHIP DOES NOT GUARANTEE UNINTERRUPTED OPERATION, ERROR-FREE PERFORMANCE, CARRIER AVAILABILITY, OR THAT THE SERVICES WILL SATISFY YOUR REGULATORY OBLIGATIONS.

17. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

17.1 Informal resolution. Before filing a claim, you agree to contact us at the address in Section 20 and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

17.2 Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that cannot be resolved informally shall be finally resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator, in English, seated in Sheridan, Wyoming, or conducted remotely by videoconference at either party’s election. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs this section.

17.3 Class action waiver. ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE PROCEEDING. YOU AND BULLSHIP EACH WAIVE THE RIGHT TO A TRIAL BY JURY.

17.4 Exceptions. Either party may (a) bring an individual claim in small-claims court, or (b) seek injunctive or equitable relief in court for infringement or misuse of intellectual property or Confidential Information.

17.5 Opt-out. You may opt out of this arbitration agreement by emailing the contact in Section 20 within thirty (30) days of first accepting these Terms, stating your name, account, and intent to opt out.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

• BULLSHIP IS NOT LIABLE FOR SHIPPING DELAYS, LOST PACKAGES, DAMAGED GOODS, CARRIER ERRORS, OR YOUR REGULATORY NONCOMPLIANCE;
• BULLSHIP IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY;
• FOR WALLET-RELATED CLAIMS, BULLSHIP’S AGGREGATE LIABILITY SHALL NOT EXCEED THE PREPAID BALANCE AT THE TIME OF THE EVENT GIVING RISE TO THE CLAIM;
• FOR ALL OTHER CLAIMS, BULLSHIP’S AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO BULLSHIP FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so these limitations may not fully apply to you. The limitations in this section do not apply to a party’s indemnification obligations, breach of Section 14, gross negligence, or willful misconduct.

19. Indemnification

You agree to indemnify, defend, and hold harmless ShipU, its officers, employees, and partners from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Services; (b) your violation of these Terms or any law; (c) your shipments or interactions with Carriers; (d) your failure to obtain required End Customer consents or provide required privacy notices; (e) your CMRA or other regulatory obligations; or (f) your violation of third-party rights.

20. General

20.1 Governing law. These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. Subject to Section 17, the state and federal courts located in Wyoming shall have exclusive jurisdiction.

20.2 Changes to Terms. ShipU may update these Terms from time to time. For material changes, we will provide notice by email or in-product notification at least fifteen (15) days before the changes take effect. Continued use of the Services after changes take effect constitutes acceptance.

20.3 Notices. Legal notices to ShipU must be sent to the contact below. Notices to you may be sent to the email associated with your account.

20.4 Assignment. You may not assign these Terms without ShipU’s written consent. ShipU may assign these Terms in connection with a merger, acquisition, or sale of assets.

20.5 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or utility failures, or governmental action.

20.6 Severability; waiver. If any provision is found unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver.

20.7 Entire agreement. These Terms, together with the Privacy Policy and any order form or written agreement between you and ShipU, are the entire agreement regarding the Services and supersede prior agreements on that subject. If a signed written agreement conflicts with these Terms, the signed agreement controls.

20.8 Contact. Bullship, LLC d/b/a ShipU — hello@shipu.co